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Customer Relationship Management

A GREY-HAIRED WOMAN IN A SHARP SUIT STANDS SMILING AT THE END OF A CONFERENCE TABLE WHERE OTHERS ARE GATHERED
SPECIAL REPORT

How to Drive Customer Experience Back Into Your Supply Chain

October 18, 2024
Sponsored by Cognizant

By integrating advanced strategies and digital technologies, manufacturers can cultivate stronger customer relationships and drive long-term success in the B2B landscape.


Read More
A collection of apps on an iPhone home screen

Temu Sellers Protest Against Company Over Fines for Customer Returns

July 31, 2024
SupplyChainBrain

The new penalties reportedly went into effect in April, fining sellers up to five times the original value of a sale when a customer returns a purchase for a refund.


Read More
A BOEING MAX 737 JET FLYING THROUGH THE SKY. THE UNDERSIDE OF THE PLANE READS "737 MAX."

Boeing Names New CEO as Company Reports $1.4B in Q2 Losses

July 31, 2024
SupplyChainBrain

 The company has not logged a profitable year since 2019, reporting a combined $33.3 billion in losses in the years that have followed.


Read More
A WHITE NORFOLK SOUTHERN RAILWAY LOGO CAN BE SEEN ON THE SIDE OF A BLACK TRAIN.

Norfolk Southern Accused of Delaying Amtrak Passenger Trains

July 30, 2024
Bloomberg

The railroad has routinely given freight trains preference over passenger trains along a 1,140-mile stretch of the Crescent Route, a violation of federal law.


Read More
A PLANE BEARING THE RED GOLD AND BLUE COLORS OF SOUTHWEST AIRLINES FLIES THE SKIES

Southwest Airlines Faces FAA Audit Over Safety Incidents

July 24, 2024
Bloomberg

The move underscores the heightened attention on airline safety this year, with headline-grabbing incidents from multiple carriers. 


Read More
A close-up of hands sewing stitches into an item of clothing

U.K. Department Store Trials Clothing Repair Service in Bid to Cut Carbon Waste

July 22, 2024
SupplyChainBrain

John Lewis stores will charge £10.95 ($14.15) to fix small rips and tears, £28.50 for a broken zipper on items like cushion covers, and £99.95 to restore a handbag.


Read More
exiger_-_brandon_daniels_-_what's_next_for_supply_chain_data__from_predictive_to_proactive_sponsored_by_exiger-(540p).jpg

Watch: What's Next for Supply Chain Management: Moving to Proactive Intelligence

July 19, 2024
Russell W. Goodman, SupplyChainBrain

Proactive intelligence enables you to balance the fine line between cost and resilience, says Brandon Daniels, chief executive officer of Exiger.


Read More
gartner_-_noha_samara_-_the_value_of_true_collaboration_with_suppliers_and_customers-(540p).jpg

Watch: The Value of True Collaboration With Suppliers and Customers

July 9, 2024
Robert J. Bowman, SupplyChainBrain

Collaborative planning, forecasting and replenishment (CPFR) has to involve both suppliers upstream and customers downstream, says Noha Samara, senior director analyst with Gartner.


Read More
A photo of WIT Member of the Month Megan Junker

PACCAR Parts' Megan Junker Named Woman in Trucking Association's Member of the Month

July 2, 2024
SupplyChainBrain

Junker is the product director for electric vehicles at PACCAR Parts, having started with the company in 2018 working with dealer groups.


Read More
A WOMAN SITTING ON HER LIVING ROOM FLOOR OPENS BOXES OF CLOTHES
SCB FEATURE

Taming the Dragon of Returns

June 27, 2024
Helen Atkinson, Managing Editor

Retailers hate returns; consumers need them. Is it possible to reconcile the two?


Read More
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Customer Relationship Management

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