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Customer Relationship Management

Aerial view of a cargo ship loaded in the Seattle harbor container terminal
THINK TANK

How Shipment Visibility Is Enabling Freight Forwarder Growth and Customer Loyalty

June 25, 2024
Trenton Chen, SCB Contributor

As supply chains grow more intricate and consumer expectations increase, the ability to track shipments in real time becomes a crucial component for forwarders striving to maintain a competitive edge.


Read More
Boeing CEO Dave Calhoun speaking in front of a Senate investigations panel

Boeing Senate Hearing: Physical Threats Against Whistleblowers and 'Systemic Disregard' for Safety

June 18, 2024
Nick Bowman, Senior Editor

The new whistleblower alleges that Boeing has lost track of hundreds of potentially defective parts, and that those parts have been installed in new planes. 


Read More
onerail_-_eddie_misicka_-_the_incredible_shrinking_inventory__what_to_do_about_it-(540p).jpg

Watch: The Incredible Shrinking Inventory: What To Do About It

June 18, 2024
Russell W. Goodman, SupplyChainBrain

Tracking inventory solely within the four walls of a warehouse isn’t enough to stop shrinkage, says Eddie Misicka, vice president of product and solutions at OneRail.


Read More
A PLANET SEEN FROM SPACE, COVERED LOOSELY IN BRIGHTLY COLORED TILES THAT ARE BREAKING AWAY
SCB FEATURE

In a Volatile Market, AkzoNobel Uses Adversity to Fuel Supply Chain Transformation

June 17, 2024
Ralph Henderson, Contributing Editor

As they weather the fallout from multiple sources of disruption to global commerce, importers and exporters are seeking ways to make their supply chains more resilient.


Read More
Brown cardboard boxes floating above a laptop keyboard

'Lack of Trust' a Significant Barrier for Online Shoppers Ordering Across Borders

June 11, 2024
SupplyChainBrain

Over 90% of U.S. and U.K. online shoppers said they're concerned about a host of factors that come with buying from a seller in a different country.


Read More
ups_capital_-_can_merchants_handle_soaring_volumes_of_e-commerce_shipments__-_archita_prasad-(540p).jpg

Watch: Can Merchants Handle Soaring Volumes of E-Commerce Shipments?

June 11, 2024
Robert J. Bowman, SupplyChainBrain

The explosion of e-commerce activity set off by the COVID-19 pandemic is presenting merchants with the challenge of handling orders efficiently while meeting customer demands for speed, says Archita Prasad, vice president strategy with UPS Capital.


Read More
A visualization of a shopping cart with icons spread around it
THINK TANK

The Trillion-Dollar Problem for Retailers: Not Having Clean Data

June 6, 2024
Nicola Kinsella, SCB Contributor

A study by the IHL Group found that retailers miss out on nearly $1 trillion in sales per year because of out-of-stock items.


Read More
A Boeing 787 Dreamliner about to take off on a runway

Boeing Submits Safety Plan Amid New Allegations Over 787 Planes

June 3, 2024
SupplyChainBrain

Boeing will meet with senior FAA leaders weekly to monitor performance metrics, progress, and potential roadblocks for its new safety plan.


Read More
A group of packages with red bar codes hovering above each one

U.S. Online Retailers Lose Billions to Returns Fraud in 2023

May 30, 2024
SupplyChainBrain

Claims and appeasement fraud surged by 1.5% year-over-year in 2023, with retailers estimating that 10.5% of all return claims were fraudulent.


Read More
DIGITAL RENDERING OF TECHNOLOGY NETWORKS ACROSS PLANET EARTH ON A BLUE BACKGROUND.

BlueBox Systems Launches New Dashboard to Track Air, Ocean Cargo

May 29, 2024
SupplyChainBrain

The new data platform combines the company's BlueBoxAir and BlueBoxOcean systems to form a single dashboard to manage and monitor cargo. 


Read More
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Customer Relationship Management

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